THE CHRISTMAS LIGHT ACADEMY

Terms & Conditions

The Christmas Light Academy LLC

Effective Date: 2025

These Terms & Conditions govern your use of The Christmas Light Academy ("CLA") platform, operated by The Christmas Light Academy LLC. This document is organized into two parts:

Part A — Standard CLA Pre-Built Employee Training Program (applies to all users and purchasers)
Part B — Custom Branded Installer Training Program (applies only to clients who have purchased a Custom Branded program)

Please read both parts carefully. By accessing or purchasing any CLA product or service, you agree to be bound by all applicable sections of these Terms.

PART A — STANDARD CLA PRE-BUILT EMPLOYEE TRAINING PROGRAM

This section applies to all visitors, registered users, and purchasers of any standard CLA training product at https://www.thechristmaslightacademy.com.

A1. Agreement to Terms

By accessing the CLA website and/or purchasing, investing in, or otherwise obtaining access to any of our training programs, products, or services — including but not limited to membership subscriptions, one-time course purchases, custom branded programs, or any other CLA offering — you agree to be bound by these Terms of Service, all applicable laws and regulations, and accept responsibility for compliance with applicable local laws. Not all CLA products are offered as memberships; these Terms apply equally to all forms of purchase, access, or investment in any CLA product or service. If you do not agree with any part of these Terms, you are prohibited from using this site or obtaining any CLA product or service.

All materials on this website and within any CLA training program are protected by applicable copyright and trademark law.

A2. Payments, Subscriptions & Refund Policy

The Christmas Light Academy offers products and services through multiple formats, including monthly and annual membership subscriptions, one-time purchases, and custom program agreements. By purchasing or investing in any CLA product or service, you acknowledge and agree to the following:

All Sales Are Final — No Refunds

⚠ All purchases, investments, and payments made to The Christmas Light Academy LLC are final. No refunds will be issued under any circumstances.

This applies to all CLA products and services without exception, including monthly subscriptions, annual subscriptions, one-time course purchases, custom branded program fees, add-on services, and any other payment made to CLA. By completing any purchase, you expressly acknowledge this no-refund policy and waive any right to demand a refund.

Subscription Billing

Subscription fees are automatically charged on a recurring basis (monthly or annual) until cancelled. Continued access is contingent upon successful payment.

Cancellation & Re-Enrollment

If you cancel or fail to make a payment, access will be revoked. Re-enrollment requires purchasing a new membership at current pricing, and reactivation fees may apply. A minimum 48-hour notice prior to your next billing date is required to avoid the next charge. If cancellation is not requested within this timeframe, the payment will be processed and no refund will be issued. To cancel, contact our support team via our website or by email.

Account Access & Fraud Prevention

Access is limited to the individual or business purchasing the product. Registering other business owners as employees to circumvent multiple purchase requirements is strictly prohibited and may result in legal action, account termination, and liability for damages.

Content Access Restrictions

No downloading, recording, or unauthorized distribution of training content is permitted. All materials remain the intellectual property of The Christmas Light Academy LLC and may not be shared, copied, or resold.

Chargebacks

In the event of a chargeback or disputed transaction, your account will be suspended immediately and may be referred to collections. You remain liable for all costs incurred, including collection fees, legal fees, and associated damages. Initiating a chargeback does not constitute a valid cancellation and does not entitle you to a refund.

A3. Auto-Renewal & Annual Fee Notice

⚠ Depending on the product or offer you purchase, an annual fee may apply. All annual subscriptions auto-renew 365 days from the date of your original sign-up.

The following auto-renewal terms apply to all CLA products that carry an annual fee:

Your annual subscription will automatically renew 365 days from the date you originally signed up, unless you cancel in advance. You may choose to pay your renewal fee early at any time before the renewal date.
CLA will make reasonable efforts to provide a renewal reminder, but it is your sole responsibility to track your renewal date and manage your subscription. Failure to receive a reminder does not waive your renewal obligation.
You must provide written notice of cancellation at least thirty (30) days prior to your renewal date to avoid being charged for the next subscription period. Cancellation requests received less than 30 days before the renewal date may not be processed in time to prevent the charge, and no refund will be issued for charges already processed.
If your renewal payment is not received by the renewal date, CLA reserves the right to immediately suspend or revoke access to your account and all associated training materials.
Following a lapse in payment, reinstatement of access is not guaranteed and is subject to CLA's sole discretion. CLA reserves the right to charge a reinstatement fee, late fee, or reactivation fee as a condition of restoring access to a lapsed account.
Reinstatement fees, late fees, and reactivation fees are separate from and in addition to your regular subscription fee and are non-refundable.
CLA reserves the right to adjust annual subscription pricing at renewal with a minimum of 30 days' written notice.

A4. Service Availability & Modifications

We reserve the right to modify, suspend, or discontinue any part of our training services at any time without notice. Continued use of our services constitutes agreement to any updated Terms.

A5. Safety, OSHA, and Regulatory Compliance

⚠ CLA training does NOT replace OSHA-mandated training or any other required safety certification.

The Christmas Light Academy training materials are provided for educational and onboarding purposes only. Completion of our courses does not certify, represent, or guarantee compliance with the Occupational Safety and Health Administration (OSHA), or any state or local safety regulations.

Employers remain solely responsible for:

Providing all OSHA-required training (including but not limited to fall protection, ladder safety, PPE use, and electrical safety).
Conducting site-specific hazard assessments and ensuring proper supervision.
Maintaining compliance with all applicable federal, state, and local laws and regulations.

Any certificates of completion issued by The Christmas Light Academy are for internal employer use only, have no regulatory standing, and do not constitute OSHA certification, qualification, or proof of compliance. Employers and employees are prohibited from misrepresenting course completion certificates as OSHA certification or regulatory compliance.

By using our training program, you acknowledge that The Christmas Light Academy LLC does not replace or fulfill OSHA-mandated training requirements, and you accept full responsibility for your company's regulatory compliance. Employers further agree to indemnify and hold harmless The Christmas Light Academy LLC from any claims, penalties, or liabilities arising from failure to comply with OSHA or other workplace safety regulations, even if employees have completed this training program.

Nothing in this Agreement shall be construed as legal, safety, or compliance advice.

A6. Disclaimers & Limitation of Liability

No Warranty

The Christmas Light Academy LLC provides all training materials "as is" and makes no warranties regarding accuracy, completeness, or reliability.

Results Not Guaranteed

⚠ Participation in CLA training programs does not guarantee any specific business outcome, revenue result, safety record, or employee performance.

The training content is provided for informational and educational purposes. Individual results will vary based on numerous factors outside of CLA's control, including but not limited to employer implementation, employee engagement, market conditions, and regulatory changes. CLA makes no representations or guarantees regarding business success or outcomes.

Accuracy of Employer-Provided Information

CLA builds and delivers training content in good faith based on information, materials, job processes, and instructions provided by the employer or client. CLA does not independently verify the accuracy, legality, or safety compliance of employer-submitted content. The employer is solely responsible for ensuring that any information they provide to CLA for use in training materials is accurate, up to date, legally compliant, and consistent with applicable safety standards. CLA shall not be liable for any injury, claim, or regulatory violation arising from training content built upon inaccurate, incomplete, or non-compliant information provided by the employer.

Disclaimer of Liability & Hold Harmless

By purchasing or accessing any CLA product or service, you agree to indemnify, defend, and hold harmless The Christmas Light Academy LLC, its owners, employees, and affiliates from any claims, damages, or losses related to your use of the training materials. This includes, but is not limited to, claims arising from alleged failure to comply with OSHA or other regulatory requirements.

Limitation of Liability — Dollar Cap

⚠ CLA's maximum total liability to you under any circumstance is capped at the total amount you actually paid to CLA in the twelve (12) months preceding the event giving rise to the claim.

Under no circumstances shall The Christmas Light Academy LLC be liable for any direct, indirect, incidental, special, exemplary, or consequential damages resulting from your use or inability to use the platform, including but not limited to loss of revenue, loss of business, loss of data, personal injury, or property damage. In any event, CLA's total cumulative liability to any party shall not exceed the total fees paid by that party to CLA during the twelve (12) months prior to the claim, regardless of the legal theory under which the claim is brought.

Platform Downtime & Availability

CLA makes no guarantee of uninterrupted, error-free, or continuous platform availability. The platform may experience downtime due to scheduled maintenance, technical failures, third-party service outages, or other circumstances. CLA shall not be liable for any losses, damages, missed training deadlines, or operational impacts resulting from platform downtime of any duration. No refunds, credits, or compensation will be issued for periods of platform unavailability.

Third-Party Tools & Services

The CLA platform may rely on or integrate with third-party tools, software, hosting services, video delivery platforms, payment processors, and mobile app infrastructure. CLA does not own, control, or warrant the performance of any third-party services and shall not be liable for any failures, data breaches, outages, or disruptions caused by third-party providers. Your use of third-party services integrated into the CLA platform may be subject to those providers' own terms, which you are responsible for reviewing.

Force Majeure

We are not liable for delays, interruptions, or failures caused by circumstances beyond our control, including but not limited to internet outages, hosting failures, cyberattacks, natural disasters, pandemics, or acts of government.

A7. Employment Relationship Disclaimer

The Christmas Light Academy LLC is not the employer of any individuals enrolled in training through this platform. Employers remain solely responsible for wages, taxes, insurance, workers' compensation, supervision, and all other obligations of employment.

A8. Minimum Age & Employee Eligibility

⚠ All employees enrolled in CLA training must be at least 18 years of age, or have documented employer-verified parental or guardian consent if under 18.

CLA training programs are designed for adult learners in a professional employment context. Employers are solely responsible for verifying the age and eligibility of any individual they enroll. By enrolling an employee, the employer represents and warrants that the individual is either (a) 18 years of age or older, or (b) under 18 with documented parental or legal guardian consent. CLA shall not be liable for any claims, regulatory violations, or legal consequences arising from an employer's enrollment of an underage individual without proper consent.

A9. Prohibited Activities

The following actions are strictly prohibited and may result in immediate account termination without refund:

Sharing login credentials or granting unauthorized account access by employers, administrators, or employees.
Employees sharing login credentials with individuals outside the enrolled organization, including friends, family members, or employees of other companies.
Registering other business owners as employees to avoid multiple purchase requirements.
Downloading, copying, screen-recording, screenshotting, or distributing any training content in any format or by any method.
Attempting to reverse-engineer or replicate any part of the training program.
Engaging in fraudulent activity to manipulate access or pricing.
Misrepresenting course completion certificates as OSHA certification or regulatory compliance.
Submitting false, fabricated, or manipulated completion data or training records.

A10. Employee Misconduct & Completion Integrity

CLA issues completion certificates based on platform data indicating training modules have been accessed and completed. CLA does not independently verify the integrity or attentiveness of each employee's participation. Employers acknowledge and agree that:

Completion of a training module does not guarantee that the employee watched, understood, retained, or applied the training content.
Employers are solely responsible for supervising, reinforcing, and verifying the quality of their employees' training engagement.
If an employee cheats through a module, submits false completion data, shares their login, or otherwise circumvents the intended training process, the employer bears full responsibility for any consequences that result.
CLA shall not be held liable for any workplace incident, injury, regulatory violation, or legal claim arising from an employee's failure to genuinely engage with training content, regardless of whether a completion certificate was issued.

A11. Communication with Employees

By enrolling employees, you agree that The Christmas Light Academy may communicate directly with them regarding their training. This may include updates, support messages, and requests for feedback. We will never share employee information with third parties unrelated to the program.

A12. Data Privacy & Security

We take reasonable steps to safeguard user and employee data but cannot guarantee absolute security. Employers are responsible for obtaining any required consents from their employees before sharing information with The Christmas Light Academy.

A13. Employer Access to Employee Training Progress

⚠ Employers cannot view employee progress in real time. Progress data is available by request only.

The Christmas Light Academy platform does not provide employers with real-time, self-service access to individual employee training progress, completion status, or performance data. Employers acknowledge and agree that:

Training progress tracking is managed at the platform level by CLA and is not directly accessible to employers through a dashboard or portal unless such a feature is explicitly included in their specific plan.
Employers who wish to obtain progress or completion information must submit a formal request to CLA support. CLA will make reasonable efforts to fulfill such requests in a timely manner but does not guarantee specific response timeframes.
CLA is not liable for any employment decisions, disciplinary actions, or operational consequences arising from an employer's inability to access real-time progress data.
Employers agree not to hold CLA responsible for any delays or gaps in training data reporting and acknowledge that this limitation is a known feature of the platform at the time of purchase.

A14. Case Study & Marketing Participation (Optional)

Participation in any CLA case study or marketing program is entirely voluntary. By agreeing in writing (including by electronic acknowledgment) to participate, you grant The Christmas Light Academy LLC the following rights:

Full permission to record, photograph, and film your team, business operations, and training results for case study purposes.
A perpetual, royalty-free, worldwide license to use, reproduce, edit, and distribute any submitted or recorded video, photo, testimonial, or written content.
The right to publish and promote such content on CLA's website, social media channels, paid advertising campaigns, email marketing, and any other marketing materials, without further consent or compensation.
The right to identify your business by name, logo, and general description in connection with case study content.

You warrant that you have the authority to grant these rights on behalf of your business and all individuals appearing in submitted content, and that such use will not infringe upon any third-party rights. CLA will make reasonable efforts to present your business in a professional and accurate manner.

This agreement to participate may be revoked for future content at any time by written notice, but does not affect CLA's right to continue using previously submitted or recorded content.

A15. Anti-Disparagement

As a condition of accessing any CLA product or service, you agree not to make, publish, post, or encourage any false, misleading, defamatory, or materially disparaging statements about The Christmas Light Academy LLC, its owners, employees, products, services, or brand — whether verbally, in writing, or through any online platform including but not limited to social media, review sites, forums, or public commentary. This clause does not prohibit honest, factual feedback submitted through CLA's official feedback channels. Violation of this clause may result in immediate account termination without refund and may expose you to claims for damages.

A16. Mandatory Mediation Before Litigation

Prior to initiating any formal legal proceeding against The Christmas Light Academy LLC, the disputing party agrees to participate in a good-faith written mediation process. The party seeking to initiate a dispute must first submit a written notice of dispute to CLA's official contact email, describing the nature of the dispute and the relief sought. CLA and the disputing party shall then have thirty (30) days to attempt resolution through written or direct mediation before any formal legal action may be filed. This requirement applies to all disputes except those involving intellectual property infringement, unauthorized access, or injunctive relief where immediate legal action may be necessary. Nothing in this section limits CLA's right to seek emergency equitable relief in a court of competent jurisdiction.

A17. Governing Law & Dispute Resolution

These Terms are governed exclusively by the laws of the State of Florida, United States, without regard to its conflict of law provisions. By purchasing or accessing any CLA product or service, you irrevocably consent to the exclusive jurisdiction of the state and federal courts located in the State of Florida for the resolution of any disputes. You waive any objection to the laying of venue in Florida and agree not to plead or claim that any proceeding in Florida courts has been brought in an inconvenient forum.

A18. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice before new Terms take effect. By continuing to access or use our services after revisions become effective, you agree to be bound by the updated Terms.

PART B — CUSTOM BRANDED INSTALLER TRAINING PROGRAM

This section applies exclusively to clients who have purchased a Custom Branded Installer Training Program from The Christmas Light Academy LLC. All terms in Part A also apply to Custom Branded clients unless explicitly superseded herein.

B1. Nature of the Agreement — License, Not a Sale

⚠ You are licensing this program, not purchasing or owning it. The program remains the exclusive property of The Christmas Light Academy LLC at all times.

By purchasing a Custom Branded Installer Training Program, you are acquiring a limited, non-exclusive, non-transferable license to use the CLA training platform under your company's branding. This is a licensing agreement, not a sale of any software, content, platform, intellectual property, or training materials.

You acknowledge and agree that:

No ownership interest in the platform, software, content, or intellectual property is transferred to you at any time.
The platform, underlying technology, curriculum, and all associated materials remain the sole and exclusive property of The Christmas Light Academy LLC.
There is no option, right, or mechanism to purchase, buy out, or otherwise acquire ownership of the platform or its components at any time, regardless of the duration or amount of your subscription payments.
This license is valid only for the duration of your active paid subscription and will terminate upon non-payment or cancellation.

B2. Platform Hosting — CLA Platform Only

⚠ Your custom training program must remain on the CLA platform. No exceptions.

Your Custom Branded training program is hosted exclusively on The Christmas Light Academy's proprietary platform infrastructure. You acknowledge and agree that:

The program cannot be migrated, exported, transferred, or hosted on any third-party platform, server, website, or application.
You may not attempt to extract, copy, replicate, or reconstruct any portion of the platform, its codebase, curriculum structure, or content delivery mechanisms.
CLA retains full control over platform hosting, infrastructure, and technical delivery at all times.
If your subscription lapses or is terminated, access to the custom branded program and all associated content will be immediately suspended.

B3. Annual Subscription Fee & What Is Included

The Custom Branded Installer Training Program is offered at an annual subscription fee of $999 USD, billed on a recurring annual basis. This fee includes the following:

Mobile app hosting for your branded training program
Ongoing team access for your employees throughout the subscription period
One (1) major annual content or platform update
Minor changes and adjustments included as needed throughout the year, as determined by CLA
Discounted rates on future add-ons, modules, or expanded program features as they become available

The $999 annual fee covers platform access, licensing, and the hosting of your custom branded content only. It does not include additional custom video production, content creation services, graphic design, or program redesigns beyond the included annual update, unless separately quoted and agreed upon in writing.

CLA reserves the right to adjust subscription pricing upon renewal with a minimum of 30 days' written notice.

B3a. Post-Launch Obligations — No Ongoing Update Requirement

⚠ Once your custom branded program has been approved and officially launched, CLA is under no obligation to make further updates, changes, or modifications unless separately agreed upon in writing.

The development, review, and launch process for your Custom Branded program concludes upon your final written approval and the official launch of your program on the CLA platform. Following official launch, you acknowledge and agree that:

CLA is not obligated to make any content changes, curriculum updates, design modifications, or technical alterations to your custom program beyond what is expressly included in your annual subscription as described in Section B3.
Any requests for additional custom videos, new training modules, expanded content sections, redesigns, re-branding, or other program enhancements beyond the included scope will be assessed and priced separately as add-on services.
All add-on services, additional content creation, or custom work beyond the included annual update are subject to a separate written quote and must be agreed upon and paid for in advance before work commences.
CLA's timeline for completing any requested add-ons or updates is subject to availability and workload. No specific turnaround time is guaranteed unless explicitly agreed in a separate written agreement.
Requests for changes that fall outside CLA's determination of minor adjustments will be treated as add-on requests and quoted accordingly.

CLA retains sole discretion in determining what constitutes a minor change versus a billable add-on or major update. Clients are encouraged to conduct a complete and thorough content review prior to final launch approval, as post-launch revision requests may incur additional costs.

B4. Client Approval & Official Launch

Prior to the official launch of your Custom Branded program, CLA will provide you with an opportunity to review the completed program and submit a final round of feedback. You acknowledge and agree that:

You are responsible for conducting a thorough review of all content, branding, and program materials before providing your final written approval.
Once you have provided final written approval (including approval via email or electronic acknowledgment), the program is considered officially launched and accepted.
Following final approval and official launch, CLA's development obligations for that subscription period are considered fulfilled, subject to the included minor adjustments and one annual update described in Section B3.
CLA is not liable for errors, omissions, or issues identified after final approval has been granted. Post-approval corrections may be addressed as minor adjustments at CLA's discretion or quoted as a billable add-on.
CLA reserves the right to determine the launch readiness of any custom program and may withhold launch until all outstanding fees are paid in full.

B4a. Intellectual Property Ownership of Client-Submitted Content

In connection with the development of your Custom Branded program, you may submit videos, logos, photographs, scripts, written content, branding assets, job process descriptions, or other materials (collectively, "Client Content"). By submitting Client Content to CLA, you represent, warrant, and agree that:

You are the sole and rightful owner of all Client Content, or you have obtained all necessary licenses, permissions, and rights from the applicable rights holders to submit and use such content for the purposes described herein.
Your submission of Client Content does not infringe upon any third-party intellectual property rights, including but not limited to copyrights, trademarks, trade secrets, rights of publicity, or privacy rights.
CLA is authorized to use, incorporate, reproduce, and display all Client Content solely for the purpose of building and operating your Custom Branded training program.
CLA does not claim ownership of Client Content but retains no obligation to return, delete, or destroy Client Content upon termination unless required by applicable law.

You agree to indemnify, defend, and hold harmless The Christmas Light Academy LLC from any and all claims, damages, costs, and expenses (including attorneys' fees) arising from any allegation that Client Content submitted by you infringes upon the intellectual property or other rights of any third party. CLA bears no responsibility for independently verifying the ownership or licensing status of any Client Content submitted to it.

B4b. Safety & OSHA Compliance — Custom Program

⚠ Your custom-branded training program does NOT replace OSHA training, safety certifications, or any regulatory compliance requirements.

All provisions of Section A5 apply in full to the Custom Branded program. The custom-branded training content provided under this license is for internal onboarding and educational purposes only. Completion of any module within your custom branded program does not constitute OSHA certification or regulatory compliance, does not replace any required safety training under federal, state, or local law, and does not qualify your employees for any government-recognized safety credential.

As a Custom Branded program client, you are solely responsible for ensuring your employees receive all legally required OSHA training and safety certifications through appropriate, accredited channels. You agree to indemnify and hold harmless The Christmas Light Academy LLC from any claims, penalties, fines, or liabilities arising from your company's failure to comply with safety regulations.

You are prohibited from representing or marketing your custom CLA-branded training program as OSHA-certified, OSHA-compliant, or equivalent to any regulated safety training program.

B4c. Employer Access to Employee Progress — Custom Program

⚠ Employers cannot view employee progress in real time. Progress data is available by request only.

All provisions of Section A13 apply in full to the Custom Branded program. Custom Branded program clients acknowledge that the platform does not provide self-service, real-time access to employee training progress or completion data. Progress information is available upon written request to CLA support. CLA is not liable for any business, operational, or employment decisions made as a result of delayed or unavailable progress data.

B5. Results Disclaimer — Custom Program

⚠ Results are not guaranteed. Participation in this program does not guarantee any specific business, safety, or operational outcome.

The Christmas Light Academy LLC makes no representations, warranties, or guarantees that the Custom Branded Installer Training Program will produce any specific results for your business, workforce performance, safety record, customer satisfaction, revenue, or operational outcomes. Individual results will vary. CLA is not responsible for how clients implement, distribute, or enforce the use of training content within their organizations.

B6. Branding Rights Granted to CLA

By entering into a Custom Branded program agreement with The Christmas Light Academy LLC, you grant CLA the following rights for the duration of your subscription and in connection with its marketing and promotional activities:

A non-exclusive, royalty-free license to display your company name, logo, and brand identity on the CLA platform and within your custom branded program environment.
The right to identify your business as a CLA Custom Program client, partner, or affiliate in CLA's marketing materials, website, social media channels, and other promotional content.
The right to state that your company uses, is powered by, or is affiliated with The Christmas Light Academy's training platform.
The right to reference your company by name and include your logo in CLA's portfolio, case studies, testimonials, or promotional content showcasing CLA's custom program offerings.

You represent and warrant that you have full authority to grant these rights and that CLA's use of your branding in the described manner will not violate any third-party rights or agreements. CLA agrees to use your branding in a professional manner consistent with your brand standards to the extent they are communicated in writing.

You may request removal of your branding from CLA's active marketing materials upon written notice. However, CLA retains the right to retain historical references, screenshots, or archived content for an indefinite period.

B7. Indemnification & Hold Harmless — Custom Program

In addition to the indemnification obligations in Part A, Custom Branded program clients specifically agree to indemnify, defend, and hold harmless The Christmas Light Academy LLC, its owners, officers, employees, contractors, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

Your use, deployment, or distribution of the custom branded training program.
Any claims by your employees, contractors, or third parties related to training content, outcomes, or omissions.
Any failure to comply with OSHA, federal, state, or local workplace safety laws or regulations.
Any misrepresentation of the custom branded program as providing regulatory certification or compliance.
Any Client Content submitted to CLA that infringes upon the intellectual property or other rights of any third party.
Any breach of these Terms by you or your authorized users.

B8. No Warranty — Custom Program

The Custom Branded training program is provided "as is" and "as available." The Christmas Light Academy LLC makes no warranties, express or implied, regarding fitness for a particular purpose, merchantability, uninterrupted access, or error-free operation of the platform. CLA does not warrant that the custom program will meet all of your specific business requirements.

B9. Anti-Disparagement — Custom Program

In addition to the anti-disparagement obligations in Section A15, Custom Branded program clients specifically agree not to make, publish, or encourage any disparaging, defamatory, or misleading statements about CLA, its platform, its team, or its products in connection with the custom program experience, including during any disputes regarding updates, add-on pricing, or post-launch obligations. This clause does not prevent clients from submitting private, written feedback directly to CLA.

B10. Case Study & Marketing Participation — Custom Program (Optional)

Custom Branded program clients who voluntarily agree to participate in a CLA case study program grant all rights described in Section A14, and additionally grant CLA:

The right to showcase the custom branded program itself, including screenshots, walkthroughs, and feature demonstrations, as an example of CLA's product capabilities.
The right to discuss the nature, scope, and outcomes of the custom program in presentations, webinars, sales calls, and marketing content.

Participation remains voluntary and may be withdrawn for future recordings by written notice, subject to the limitations described in Section A14.

B11. Termination of Custom Program License

CLA reserves the right to terminate your Custom Branded program license immediately and without refund if you:

Fail to pay your annual subscription fee.
Breach any provision of these Terms.
Misrepresent the program as OSHA-certified or as meeting regulatory training requirements.
Attempt to reverse-engineer, export, or replicate any portion of the platform.
Submit Client Content that infringes upon the intellectual property rights of a third party.
Use the program or CLA's branding in a manner that is fraudulent, defamatory, or damaging to CLA's reputation.

Upon termination, all licenses granted hereunder immediately cease, your access to the custom branded program is revoked, and you agree to immediately discontinue all use of any CLA-branded or CLA-powered training materials.

B12. Governing Law — Custom Program

This agreement is governed by the laws of the State of Florida, United States. Any disputes arising specifically from the Custom Branded program shall be resolved exclusively in the state or federal courts located in Florida, consistent with Section A17. The mandatory mediation requirement in Section A16 applies to all Custom Branded program disputes.

FINAL AGREEMENT

By using The Christmas Light Academy platform, purchasing any CLA product or service, or entering into a Custom Branded program agreement, you acknowledge that you have read, understood, and agree to be bound by all applicable sections of these Terms & Conditions. Failure to comply may result in account termination, loss of access, and potential legal consequences.

The Christmas Light Academy LLC | https://www.thechristmaslightacademy.com